Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
At quinelorthivas, we collect information that helps us provide better financial planning services and improve your experience on our platform. We're transparent about what we gather and why.
Personal Information
- Name, email address, and phone number when you create an account
- Billing information and payment details for subscription services
- Financial goals and preferences you share with our platform
- Communication preferences and feedback you provide
- Identity verification documents when required by law
Usage Data
We automatically collect information about how you interact with our services, including your IP address, browser type, device information, pages visited, and time spent on different sections of our platform. This helps us understand user behavior and improve our services.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. We use both session cookies that expire when you close your browser and persistent cookies that remain on your device for a specified period.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service provision and account management | Duration of account + 7 years |
| Financial Data | Goal tracking and personalized recommendations | Duration of account + 5 years |
| Usage Analytics | Platform improvement and user experience | 24 months |
| Communication Records | Customer support and service quality | 3 years |
How We Use Your Information
We use your information to provide, maintain, and improve our financial planning services. Here's exactly how we put your data to work for you.
We never sell your personal information to third parties. Your financial data is used exclusively to provide you with personalized goal-setting tools and educational resources.
- Create and maintain your personalized financial planning dashboard
- Provide customized goal-setting recommendations based on your financial situation
- Send you important account updates, security alerts, and service notifications
- Respond to your customer service inquiries and technical support requests
- Analyze usage patterns to improve our platform features and user experience
- Comply with legal requirements and regulatory obligations in the financial services sector
- Detect and prevent fraudulent activities and unauthorized access to accounts
- Conduct research and development to enhance our financial planning tools
Marketing Communications
With your consent, we may send you educational content about financial planning, product updates, and promotional offers. You can opt out of marketing communications at any time through your account settings or by clicking the unsubscribe link in our emails.
Information Sharing and Disclosure
We're committed to protecting your privacy and only share your information in specific, limited circumstances that are necessary for our service or required by law.
Service Providers
We work with trusted third-party service providers who help us deliver our services. These partners include payment processors, cloud storage providers, customer support platforms, and analytics services. All service providers are contractually bound to protect your information and can only use it for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process. We may also share information when we believe it's necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and ensure your privacy rights are protected under the new ownership.
Payment Processing
Credit card and payment information is processed by our certified payment partners and is never stored on our servers.
Analytics Partners
We use analytics services to understand user behavior, but all data is anonymized and aggregated.
Security Vendors
Cybersecurity partners help us protect your data but have no access to your personal financial information.
Your Privacy Rights
You have significant control over your personal information. We respect your privacy rights and make it easy for you to access, modify, or delete your data.
Access and Portability
You can request a complete copy of all personal information we have about you. This includes your account details, financial goals, usage history, and communication records. We'll provide this information in a commonly used, machine-readable format within 30 days of your request.
Correction and Updates
You can update most of your personal information directly through your account dashboard. For information you can't change yourself, contact our support team, and we'll make the corrections within 10 business days. We'll also notify any third parties who received the incorrect information.
Deletion Rights
You can request deletion of your personal information at any time. However, we may need to retain certain information for legal compliance, fraud prevention, or to complete transactions you've initiated. We'll clearly explain what information we must keep and for how long.
To exercise any of these rights, simply email us at info@quinelorthivas.com or use the privacy controls in your account settings. We'll respond to all requests within 30 days and never charge fees for these services.
- Request access to all your personal data we've collected
- Correct inaccurate or outdated information in your profile
- Delete your account and associated personal information
- Opt out of marketing communications and promotional emails
- Restrict how we process certain types of your information
- Object to automated decision-making based on your data
- Withdraw consent for data processing where consent is required
Data Security
We implement comprehensive security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
Our technical security measures include encrypted databases, secure server infrastructure hosted in certified data centers, regular security patches and updates, automated backup systems with encryption, and network monitoring for suspicious activities. We also conduct quarterly security assessments and maintain incident response procedures.
Administrative Controls
We limit access to personal information to authorized employees who need it for their job functions. All staff undergo privacy and security training, and we conduct background checks for employees with access to sensitive data. We also maintain detailed audit logs of all data access and modifications.
Physical Security
Our servers are housed in secure data centers with 24/7 physical security, biometric access controls, redundant power systems, and environmental monitoring. These facilities meet or exceed industry standards for data center security and are regularly audited by independent security firms.
In the unlikely event of a data breach, we will notify affected users within 72 hours and provide detailed information about what happened, what information was involved, and what steps we're taking to address the issue.
International Data Transfers
As a Canadian company, we primarily store and process data within Canada. However, some of our service providers may be located in other countries, including the United States and European Union.
Cross-Border Protections
When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using service providers that comply with international privacy frameworks, implementing contractual protections that meet Canadian privacy law requirements, and ensuring data is encrypted during transfer and storage.
Legal Basis for Transfers
We only transfer personal information to countries that provide adequate protection for personal data, or where we have appropriate safeguards in place such as binding corporate rules, standard contractual clauses, or certification schemes that ensure your privacy rights are protected.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from children under 13 years of age. If we discover we have collected information from a child under 13, we will delete it immediately.
Age Verification
During account registration, we ask users to confirm they are at least 18 years old or have reached the age of majority in their jurisdiction. For financial services, we may require additional age verification as part of our legal compliance obligations.
Parental Notice
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@quinelorthivas.com. We will work with you to remove any inappropriate information and ensure your child's privacy is protected.
Updates to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, legal requirements, and industry standards. We believe in keeping you informed about how we protect your privacy.
Notification of Changes
When we make significant changes to this privacy policy, we will notify you through multiple channels. This may include email notifications to your registered email address, prominent notices on our website, and in-app notifications when you log into your account. We'll provide at least 30 days' notice before any material changes take effect.
Your Continued Use
By continuing to use our services after changes to this privacy policy take effect, you acknowledge that you have read and understood the updated policy. If you don't agree with any changes, you can close your account or contact us to discuss your concerns.
Version History
We maintain a history of previous versions of our privacy policy, which you can request if you need to review changes over time. This helps ensure transparency about how our privacy practices have evolved.
Questions About Your Privacy?
We're here to help you understand how we protect your personal information. Our privacy team is available to answer questions, help you exercise your rights, and address any concerns you might have.
We typically respond to privacy inquiries within 48 hours and will work with you to resolve any concerns about your personal information.